ONLINE STORE POLICY

​Quit Plastic Online Retail Store shall offer a replacement within 10 days from the date of delivery of the product(s) ordered on our official website quitplastic.in subject to the following conditions (10 days replacement guarantee)

 

WHAT SHIPPING MATERIALS DO YOU USE?

We ship 100% plastic-free! For packaging and shipping, we use only recyclable & compostable materials, including cardboard, paper tape, crinkle paper, and packing paper to make sure your products arrive safe and stay tight during transport.

 

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

Orders are shipped Monday to Friday. You should receive an email order notification with a tracking number to track your shipment.

We ship via USPS, so once your order ships, you can typically expect to receive your order within 2-6 business days.

Please be aware that orders may take longer to arrive, as carriers work to deliver high shipping volumes, due to Covid-19. Thank you for your understanding.

 

WHAT IS THE STATUS OF MY ORDER?

When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed (keep in mind, processing time may vary depending on holidays).

 

The email will contain shipment details and your tracking number. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order please reach out to us.

 

HOW CAN I REACH ECOROOTS TEAM REGARDING MY ORDER?

Reach out to hello@ecoroots.us with your order number or your full name. We will get back to you Monday-Friday during business hours. Our customer support team does not work in the weekends.

 

DUPLICATE / DEFECTIVE / PRODUCT REPLACEMENT POLICIES:

1. Customer can notify us of any defects in the product or incorrectly shipped at the time of delivery or within 24 hours of receipt of the product.  Customer may either email at quitplasticstore@gmail.com for Customer Service or our quit plastic customers can request a call back from our website at www.quitplastic.in.

2. The customer will need to send the defective/incorrect product back to us within 7 days from the date of receipt of delivery.

   • To return the product(s) a courier pickup will be scheduled with our courier partner.  Please note that if you have agreed a time for pick up, and the courier fails to find you at the address, there will be Rs 120 deduction from the amount to be refunded.

3. The product is returned to us with:

   • Customer invoice.

   • All its original content packaging and accessories, including the box, authenticity labels and all other items originally included with the product(s) delivered.

   • Products or any Packs that is refunded should be received to us in unused condition.

We strive for quick customer issue resolvent, The Day we have received the product, we will ship you the replacement. The customer will receive an email when a replacement has been shipped out.

1. In the event that the product received back by us does not meet the specifications above, or any of the below apply, then the product can neither be replaced, nor can a refund be provided.

   • product(s) is damaged due to use or misuse

   • product has a manufacturing defect, but has been used.

   • product has been tampered with or there are missing serial numbers.

2. In the event that a replacement is not available in stock. We will offer the customer credit or a full cash refund.

3. In the event that a replacement is available in stock, and customer does not want a replacement, we will offer a full credit note of the same value which you can use within the next 3 months.

4. Customer can look forward for a replacement for the entire purchase or part (s) of the purchase.

5. Nevertheless , we can offer to replace only product(s) purchased from www.quitplastic.in  Please note that we will acknowledge that we shipped the incorrect product(s) to the customer, or that the product (s) was damaged in transit only if :-

   • The customer identifies it at the point of delivery, and informs the courier.

   • or the customer thereafter informs us within 24 hours of receipt of the product(s)

   • In conjunction with the above points and the product on arrival is defective or not as per specification, the customer may be requested to upload the pictures of the product.

·RETURN/CANCELLATION OF A PRODUCT YOU NO LONGER WANT

1. Customer can cancel an order in one of two ways listed below.

   • Use the online form

   • or Email us at quitplasticstore@gmail.com

   • A customer can cancel an order which has already been shipped, by one of the following ways:

   • If product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.

   • If despite informing us, since the package has already left for customer’s address, the customer may return the product through the same courier (i.e. do not accept the package).

   • If the customer has received the order, and are now wanting to cancel (i.e. return the product), then above steps need to be followed (Reference 1.1, 1.2.)

2. The customer may return any product that they may have received as long as.

   • The product(s) is unused. 
     The product is retuned in its original condition i.e. the product(s) is returned to us with all its original packaging and accessories, including the box, authenticity labels and all other items originally included with the product(s) delivered.